If the screw comes out of the seal, you should re-insert the screw by following the instructions below. In order to avoid this happening again, make sure you disengage the seal slowly. If the problem persists please email us at firstname.lastname@example.org.
Remove the screw from the seal. To do this ensure that the seal is in the decompressed state (where the screw has been turned anticlockwise until it hits the stop). Then simultaneously squeeze the upper and lower parts of the seal together with one hand, and use the index finger of your other hand to turn the screw anticlockwise until it is loose enough to fall out of the seal.
To insert the new screw, squeeze the upper and lower parts of the seal together with one hand and, while compressed, insert the screw into the seal and turn it clockwise until it stops.The seal will then be in an engaged position so you should disengage by attaching the handle to the seal and turning the screw anticlockwise until it stops. The seal will then be ready for use.
This can happen if the cap is pressed too firmly into the decanter. To avoid this happening again, remove the seal by pulling on the cap instead of the handle.
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Watch a useful one minute demonstration and get additional tips and information on using your Wine Squirrel decanter.