Remove the handle and seal from the decanter. If you find that in transit the seal has become stuck in the decanter and does not come out when you pull on the handle, the easiest way to get the seal out is to take the handle of a plastic or wooden spoon, insert it into the seal cavity and push sideways. The seal should then easily fall out. If it doesn't, then use a pair of salad tongs to pull it out. And don’t worry, the seal shouldn’t get stuck during normal use. This is just a packaging issue which we have fixed for future manufacturing runs.
The handle attaches to the seal by two magnets, one in the screw that is part of the seal, and the other at the end of the handle.Check that the seal screw magnet is intact, as per photo below. Double check by attaching and detaching the handle to and from the seal a few times.
In a few cases, the magnet in the seal screw comes out of the screw and becomes attached to the magnet in the handle. If your screw magnet has come out , it is fairly easy to glue it back in and we set out instructions below. For those who do not feel comfortable doing this, just let us know by email to email@example.com and we will send you replacement screws.
Instructions for replacing the screw are also set out below.
Our sincere apologies to those who experience this problem. We have taken steps to ensure that it does not happen in future manufacturing runs.
First, detach the seal magnet from the end of the handle by sliding it sideways. Place a small drop of superglue inside the screw cavity, then insert the magnet and use a small wood or plastic implement to press it down fully into the hole. Make sure it is inserted the right way so that the two magnets attract not repel. The magnet should have one side with a red mark and this end goes into the hole so that the unmarked side is the one that remains visible. There should be no glue residue on the top so if there is please wipe it off straight away. Wait 12 hours before using.
Remove the screw from the seal. To do this ensure that the seal is in the decompressed state (where the screw has been turned anticlockwise until it hits the stop). Then simultaneously squeeze the upper and lower parts of the seal together with one hand, and use the index finger of your other hand to turn the screw anticlockwise until it is loose enough to fall out of the seal.
To insert the new screw, squeeze the upper and lower parts of the seal together with one hand and, while compressed, insert the screw into the seal and turn it clockwise until it stops.The seal will then be in an engaged position so you should disengage by attaching the handle to the seal and turning the screw anticlockwise until it stops. The seal will then be ready for use.
If the screw comes out of the seal, you should re-insert the screw following the instructions above for replacing the screw. In order to avoid this happening again, make sure you turn the knob just a 3/4 turn when you disengage the seal.
This can happen if the cap gets stuck in the decanter. To avoid this happening again, remove the seal by pulling on the cap instead of the handle.
Please email us at firstname.lastname@example.org.
Watch a useful one minute demonstration and get additional tips and information on using your Wine Squirrel decanter.